
01 / Observe
Observe before designing.
OCR wasn’t the real problem.
Understanding the workflow was.
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I don’t open
Figma first.
Understanding is the beginning.
I believe product design starts with understanding the right problem by talking to customers and observing how they actually work.

OCR wasn’t the real problem.
Understanding the workflow was.

AI helps me explore, challenge assumptions, and validate earlier.
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The challenge wasn’t onboarding.
It was reducing uncertainty.
